Hi, I’m Fiona Ralph. I’m currently working at Skin To Heart in admin and front-of-house, and I truly love what I do. Being part of this beautiful space—with its calm atmosphere and supportive, kind-hearted team—feels like exactly where I’m meant to be.

Organisation and administration have always been my strengths. I take pride in creating a smooth, welcoming experience for both clients and colleagues, and I believe that the little things—done with care—can make a big difference.

Before this chapter, I worked as an Executive Assistant in the fast-paced world of stockbroking, and earlier in life, I trained as a Commercial Pilot and Instructor—an experience that taught me focus, resilience, and confidence. Life has taken me on a unique journey, and I’m grateful for every part of it.

I’m also a mum of three wonderful children, which is my greatest joy and adventure. Outside of work and family life, you’ll often find me water skiing or snow skiing—I absolutely love being out in nature and staying active. I bring a fun, light-hearted energy to everything I do, and I believe that laughter, kindness, and human connection are some of the most powerful things we can share.

From the age of 20 years old, I would be asked where do you see yourself in 10 years- and my first answer would always be, ‘I want to be a mother!’ 

My children are my greatest gift, I’ve built my life around being their most present support, love & guidance, this above all - is my main priority.

This lead to a long coaching career & extending my love to all children, in whichever way or form they came. 

5 years ago, I became a pilates instructor, and I have developed a passion in assisting people to reach their full potential, whilst guiding them to achieve their fitness goals.

My love for community and people is what inspires me- everyone has a story to tell, a barrier to break & and a power to release. I am often told that I light up someone’s day- but never fail to let them know how they brighten mine.

I have always taken pride in my health & skincare & I started my journey when my world and Mai’s collided during COVID in 2020.

From then, I began my customised skin care journey at Skin to Heart, and built a beautiful, nourishing friendship along the way.

From loyal client to Front of House, is now where you will find me. I will be the pleasant face you see as you walk through those doors, having a space to feel nurtured, loved & welcomed.

Both industries (pilates & skincare) serve my soul a purpose, being somewhere where my heart feels naturally aligned. There is no better feeling than living  in harmony with your authentic self, where your actions, thoughts, and emotions align with your deepest values and inner truth.

“Find a job you love and you will never work a day in your life” Confucius.

Ever since I was a young girl, I was captivated by the world of beauty: the creams, textures, and scents that transformed a person's appearance and mood. I vividly remember accompanying my mother to her facial appointment at the beauty parlour and being mesmerized by the elegant beautician in her white outfit. She exuded grace and her exquisite scent enveloped the room. In her presence, I felt a sense of calm and belonging. From that moment, I knew I wanted to follow in her footsteps.

In 2001, I obtained my diploma in beauty therapy from Victoria University. Seeking new experiences and a desire to learn, I made the leap to Europe in 2006. Over there, I discovered the immaculate spa industry, working within some of the most prestigious 5-star spas in Paris.

With my bilingual abilities, I quickly transitioned to an international training role within the same company and had the opportunity to attend luxury beauty events on the French Riviera during the festive seasons.

These incredible experiences opened doors to new opportunities for my career. I embraced my first managerial role as the head of a Parisian skin and body center, specializing in advanced laser hair removal, body contouring solutions, and cutting-edge anti-aging treatments.

In 2011, life brought me back to Melbourne, and shortly after, I became a mother.

Determined to expand my knowledge, I pursued a bachelor's degree in dermal sciences. This path introduced me to the world of cosmetic medicine, where I had the privilege of working alongside skilled cosmedic physicians and surgeons in their facilities.

Today, I am incredibly grateful to have turned my passion into a rewarding 25-year career.

I have had the opportunity to work with renowned cosmeceutical brands, collaborate with exceptional therapists and practitioners, and gain valuable insights into the world of skin health.

Find a job you love, and you truly will never work a day in your life. I can confidently say that I have found that love, and I am thrilled to continue practicing my skills and sharing my knowledge in the pursuit of healthy and radiant skin for all.

I am a senior Dermal Clinician at Skin To Heart and have obtained my Bachelor of Dermal Sciences with Victoria University.

My commitment to enhancing clients’ skin health is evident in every interaction. I have accumulated over 10 years’ experience in the dermal industry, mainly working in medical settings, under the guidance of esteemed cosmetic physicians and dermotologists with their own practice.

I believe in combining bothin-clinic treatments and holistic considerations for optimal skin management and best possible outcomes, whilst ensuring clients feel confident and at ease.

I Specialise in a wide range of advanced skin and laser treatments, and have a special interest in age management, inflammatory skin conditions such as rosacea and acne, alongside pigmentary conditions and benign lesions.

I find a lot of joy in providing dermal treatments in luxurious settings, bringing deluxe experiences to all my facial treatments.

Needless to say that I just feel right at home at Skin To Heart!

With over six years of experience as a Dermal Clinician, I am deeply passionate about helping clients look and feel their best through personalised, results-driven treatments.

I have always been a firm believer in the power of healthy, glowing skin, and the confidence this brings to my clients. I am dedicated to educating my clients about their skin’s unique needs, and I love to support and assit my clients into achieving long-term skin health.

Whether it’s providing advanced corrective skin treatments, a relaxing facial, or offering professional advice on daily routines, I find purpose into bringing a blend of expertise and compassion to every client interaction.

I am thrilled to be part of an incredible team at Skin to Heart find deep joy in contributing to an environment where everyone’s skin journey is valued and nurtured. 

In my spare time, I love to cultivate my passion in dancing, and love to read and learn about all things wellness.

Ever since I was a little girl, my passion for beauty has always burned brightly. Growing up, dance was my world, and I cherished the moments when my mother would do my hair and makeup for the annual dance concerts.

It was like magic to see how she could enhance my natural beauty with just a few products and techniques. That early exposure ignited a spark inside me, fueling my interest in the beauty industry.

During high school, I had the incredible opportunity to work alongside a beauty therapist, which provided me with valuable insight into all aspects of beauty. It was during this time that I discovered my true calling for skincare.

Before joining Skin To Heart, meditation and mindfulness were not at the forefront of my mind. However, thanks to Maï, I have found comfort and peace in practicing meditation. Taking moments of stillness and mindfulness has become an integral part of my daily life, helping me cultivate inner peace, reduce stress, and enhance my overall well-being.

I acquired my diploma in beauty therapy a few years ago, where I learnt about the art of lash and brow treatments; these are treatments that I have been offering our lovely clientellle within our space for a while and I absolutely love it!

In parallel, I am in my final year at Victoria University, as a Dermal therapist student, and I just love learning about all things skin; I understand the crucial role we have in helping individuals feel comfortable in their own skin and achieving, radiant, healthy complexions.

I am driven by a deep desire to enhance the well-being and confidence of individuals throughout their skincare journeys.

Ever since entering Skin To Heart's Sacred Space 3 years, ago, I have been captivated by the clinic's unwavering morals, commitment to providing exceptional skincare services, and promoting overall well-being. Every day, I find inspiration in Mai and our amazing team, I have found my Skin Home.