New Clients


Our philosophy is that no skin or person is the same! We embrace and address differences with the shared goal of achieving healthy glowy skin. If you’re planning on coming to see us at Skin to Heart, just know that we cannot wait to welcome you to a truly personalised experience!

Before the Customised Facial is performed, we take the time for communication. It’s important for us to talk to you about what your skin concerns and goals are and discuss the different pathways available. Our passion lies in sharing knowledge and empowering you to understand your skin and needs. We recommend you bring photos of your products so we can go through them in consultation and determine what serves your skin.

The S2H Customised Facial includes a consult followed by a treatment that allows us to evaluate your skin barrier function and how your skin holds moisture. The first step of this transformative treatment is a HydraFacial which involves the use of advanced patented technology to cleanse, extract and hydrate skin with nutrients, peptides and antioxidants. We choose what to use based on what your skin type is and if any conditions are evident.

Following this, a Light Emitting Diode (LED) Therapy treatment will be performed for 20 minutes. This stimulates healing and is the most relaxing experience. The final and optional stage of the S2H Signature Facial is a Tensage Intensive Serum 40 infusion ampoule. This serum features concentrated growth factor benefits for post-procedure skin repair and healing, optimizing results.

During the first treatment which incorporates extractions, healing, and hydration, we can then recommend a treatment plan. It’s a collaboration between you, your skin, and our team. Homecare is one part of the puzzle as are treatments. We want to support you on your journey to glowing healthy skin.

It is important to understand that even though Mai can no longer take on new initial appointments, Mai does oversee everything in terms of treatment plans and skincare recommendations. The team work extremely close together and have a process here where all Skin to Heart clients have the opportunity to be treated by all staff, meaning that around the 3-4th appointment Mai can take clients for a treatment and check on skin and treatment plans. This way you will be seen by Mai around the 3rd or 4th appointment.