Refund Policy
At Skin to Heart, we have a non-refund policy for all our treatment and product purchases unless a reaction has occurred. We can however, offer an exchange or credit as long as the products are unused and unopened. We do not accept refunds or exchanges on treatment purchases.
The only way we can refund on products is if a reaction has occurred, this is done by us providing us with photos of the affected area so that we can lodge a claim with the supplier. Once we have received confirmation from the supplier, we can arrange for either a refund or an exchange. Please keep in mind, without photos we are unable to make a claim or proceed with a refund or exchange.
Afterpay is only available on services and products over $500. This is due to Afterpay taking a big fee, which means this is an extra cost we absorb. All orders that are used with Afterpay, we are unable to accept refunds or exchanges.
Maï
“Find a job you love and you will never work a day in your life” Confucius.
Ever since I was a young girl, I was captivated by the world of beauty: the creams, textures, and scents that transformed a person's appearance and mood. I vividly remember accompanying my mother to her facial appointment at the beauty parlour and being mesmerized by the elegant beautician in her white outfit. She exuded grace and her exquisite scent enveloped the room. In her presence, I felt a sense of calm and belonging. From that moment, I knew I wanted to follow in her footsteps.
In 2001, I graduated with a diploma in beauty therapy from Victoria University. Seeking new experiences and a desire to learn, I made the leap to Europe in 2006. It was there that I discovered the immaculate spa industry, working at the most prestigious 5-star spas in Paris. With my bilingual abilities, I even transitioned to an international training role within the same company. I had the opportunity to attend luxury beauty events on the French Riviera during the festive seasons.
These incredible experiences opened doors to new opportunities for my career. I embraced my first managerial role as the head of a Parisian skin and body center, specializing in advanced laser hair removal, body contouring solutions, and cutting-edge anti-aging treatments.
In 2011, life brought me back to Melbourne, and shortly after, I became a mother. Determined to expand my knowledge, I pursued a bachelor's degree in dermal sciences. This path introduced me to the world of cosmetic medicine, where I had the privilege of working alongside skilled cosmedic physicians and surgeons in their facilities.
Today, I am incredibly grateful to have turned my passion into a rewarding 23-year career. I have had the opportunity to work with renowned cosmeceutical brands, collaborate with exceptional therapists and practitioners, and gain valuable insights into the world of skin health.
Find a job you love, and you truly will never work a day in your life. I can confidently say that I have found that love, and I am thrilled to continue practicing my skills and sharing my knowledge in the pursuit of healthy and radiant skin for all.